HP2-B115 · Question #12
A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
The correct answer is A. HP 3D DriveGuard. HP 3D DriveGuard is correct because it's a technology specifically designed to protect hard drives from damage caused by drops and sudden movements - it parks the drive heads when it detects a fall, preventing data loss. Since the customer's problem is a failed hard drive due…
Question
A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?
Options
- AHP 3D DriveGuard
- BHP DisplaySafe frame
- CHPDuraFinish
- Dspill resistant keyboard
How the community answered
(44 responses)- A77% (34)
- B14% (6)
- C2% (1)
- D7% (3)
Explanation
HP 3D DriveGuard is correct because it's a technology specifically designed to protect hard drives from damage caused by drops and sudden movements - it parks the drive heads when it detects a fall, preventing data loss. Since the customer's problem is a failed hard drive due to dropping, 3D DriveGuard is the exact feature that would have prevented the issue, making it the ideal benefit to highlight for a replacement purchase.
The distractors are wrong because they address different concerns: HP DisplaySafe (B) protects the screen/display, not the hard drive; HP DuraFinish (C) is a surface coating that resists scratches and scuffs on the chassis exterior; and a spill-resistant keyboard (D) guards against liquid damage, not physical shock from drops.
Memory tip: Think "3D = Drop Defense" - 3D DriveGuard is your drop-damage shield for the hard drive. If the customer dropped it and the drive died, the answer is always the feature that protects drives from drops.
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