HP2-B115 · Question #48
Your customer tells you that they had problems in the past with the keys on their Notebook wearing out. Which feature should you turn into a benefit for the customer'?
The correct answer is A. HPDuraKeys. HPDuraKeys directly addresses the customer's pain point: keys that wear out. This feature uses durable key construction designed to resist fading and wear over time, making it the ideal feature-to-benefit conversion - "durable keys" becomes "your keys won't wear out like…
Question
Your customer tells you that they had problems in the past with the keys on their Notebook wearing out. Which feature should you turn into a benefit for the customer'?
Options
- AHPDuraKeys
- Bspill resistant keyboard
- CHP 3D DriveGuard
- DHPDuraFinish
How the community answered
(33 responses)- A79% (26)
- B12% (4)
- C6% (2)
- D3% (1)
Explanation
HPDuraKeys directly addresses the customer's pain point: keys that wear out. This feature uses durable key construction designed to resist fading and wear over time, making it the ideal feature-to-benefit conversion - "durable keys" becomes "your keys won't wear out like before."
Why the distractors are wrong:
- B (Spill resistant keyboard) protects against liquid damage, not physical key wear.
- C (HP 3D DriveGuard) protects the hard drive from shock/drops - unrelated to keys.
- D (HPDuraFinish) refers to the notebook's exterior surface coating, not the keyboard keys.
Memory tip: Connect "Dura" (Latin for hard/lasting) with "Keys" - HPDuraKeys = durable keys. If a customer complains about keys, think DuraKeys.
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