HP
HP0-J65 · Question #69
After implementing a new SAN solution on a customer site, how should you ensure your customer has the required skills and confidence in their knowledge to minimize support calls?
The correct answer is A. Recommend IT Infrastructure Library (ITIL) training for the customer's support personnel. See the full explanation below for the reasoning.
Question
After implementing a new SAN solution on a customer site, how should you ensure your customer has the required skills and confidence in their knowledge to minimize support calls?
Options
- ARecommend IT Infrastructure Library (ITIL) training for the customer's support personnel
- BRedesign the solution to take into account the technical issues
- CUsing your knowledge on the customer's design, recommend additional customer training
- DRecommend additional on-site technical support training
How the community answered
(56 responses)- A80% (45)
- B7% (4)
- C2% (1)
- D11% (6)
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