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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #107
A user is reporting that external, inbound messages from known senders are repeatedly being incorrectly classified as spam. What steps should the admin take to prevent this behavior in the future?
The correct answer is C. Add the sender's domain to an allowlist via approved senders in the Admin Console. https://support.google.com/a/answer/60752?hl=en#:~:text=Approved%20senders%20list%E2%8 0%94,settings%20in%20Google%20Workspace
Gmail Administration and Email Security
Question
A user is reporting that external, inbound messages from known senders are repeatedly being incorrectly classified as spam. What steps should the admin take to prevent this behavior in the future?
Options
- AModify the SPF record for your internal domain to include the IPs of the external user's mail
- BUpdate the spam settings in the Admin Console to be less aggressive.
- CAdd the sender's domain to an allowlist via approved senders in the Admin Console.
- DInstruct the user to add the senders to their contacts.
How the community answered
(41 responses)- A2% (1)
- B12% (5)
- C78% (32)
- D7% (3)
Explanation
https://support.google.com/a/answer/60752?hl=en#:~:text=Approved%20senders%20list%E2%8 0%94,settings%20in%20Google%20Workspace
Topics
#spam management#approved senders#allowlist#email delivery
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