You need to contact GitHub Premium Support. What are valid reasons for submitting a support ticket? (Each answer presents a complete solution. Choose two.)

Question

Options

• Alicense renewal
• Bhardware setup issues or errors
• Cbusiness impact from security issues within your organization
• Doutages on GitHub.com affecting core Git functionality

• A
  3% (1)
• B
  9% (3)
• C
  88% (28)

Explanation

GitHub Premium Support is designed for business-critical and security-impacting issues, which is why C and D are correct. A security issue causing business impact (C) represents exactly the kind of urgent, high-stakes problem Premium Support exists to address. Similarly, outages on GitHub.com affecting core Git functionality (D) are platform-level incidents that directly disrupt development workflows and warrant premium escalation.

Why the distractors are wrong:

• A (license renewal) is an administrative/billing task handled through account management or sales - not a technical support channel.
• B (hardware setup issues) falls outside GitHub's scope entirely; they support their platform, not your local infrastructure or hardware.

Memory tip: Think "Premium = Platform problems with business consequences." If the issue is on GitHub's side (outages) or security-impacting your org, it's Premium territory. If it's billing/admin or your own hardware, look elsewhere.

No community discussion yet for this question.