GH-100 · Question #25
GH-100 Question #25: Real Exam Question with Answer & Explanation
The correct answer is C: business impact from security issues within your organization. GitHub Premium Support is designed for business-critical and security-impacting issues, which is why C and D are correct. A security issue causing business impact (C) represents exactly the kind of urgent, high-stakes problem Premium Support exists to address. Similarly, outages
Question
You need to contact GitHub Premium Support. What are valid reasons for submitting a support ticket? (Each answer presents a complete solution. Choose two.)
Options
- Alicense renewal
- Bhardware setup issues or errors
- Cbusiness impact from security issues within your organization
- Doutages on GitHub.com affecting core Git functionality
Explanation
GitHub Premium Support is designed for business-critical and security-impacting issues, which is why C and D are correct. A security issue causing business impact (C) represents exactly the kind of urgent, high-stakes problem Premium Support exists to address. Similarly, outages on GitHub.com affecting core Git functionality (D) are platform-level incidents that directly disrupt development workflows and warrant premium escalation.
Why the distractors are wrong:
- A (license renewal) is an administrative/billing task handled through account management or sales - not a technical support channel.
- B (hardware setup issues) falls outside GitHub's scope entirely; they support their platform, not your local infrastructure or hardware.
Memory tip: Think "Premium = Platform problems with business consequences." If the issue is on GitHub's side (outages) or security-impacting your org, it's Premium territory. If it's billing/admin or your own hardware, look elsewhere.
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