nerdexam
Microsoft

GH-100 · Question #24

You have subscribed to GitHub Premium Support, and you need to submit a support ticket. GitHub Premium Support can help you with:

The correct answer is B. installing GitHub Enterprise Server. GitHub Premium Support is scoped to helping customers deploy, configure, and troubleshoot GitHub's own products - and installing GitHub Enterprise Server falls squarely within that scope. It's a complex on-premises deployment that directly involves GitHub's software, so support…

Support GitHub Enterprise for users and key stakeholders

Question

You have subscribed to GitHub Premium Support, and you need to submit a support ticket. GitHub Premium Support can help you with:

Options

  • Awriting scripts.
  • Binstalling GitHub Enterprise Server.
  • Csetting up hardware.
  • Dintegrating with third-party applications.

How the community answered

(29 responses)
  • A
    3% (1)
  • B
    93% (27)
  • D
    3% (1)

Explanation

GitHub Premium Support is scoped to helping customers deploy, configure, and troubleshoot GitHub's own products - and installing GitHub Enterprise Server falls squarely within that scope. It's a complex on-premises deployment that directly involves GitHub's software, so support staff are trained and authorized to assist.

Why the distractors are wrong:

  • A (writing scripts): GitHub Premium Support doesn't write custom code or scripts for you - that's consulting work outside their support mandate.
  • C (setting up hardware): Hardware provisioning is infrastructure work that predates GitHub's software involvement; it's your team's or your hosting provider's responsibility.
  • D (integrating third-party applications): Support is limited to GitHub's own products. Third-party integrations involve external vendors' APIs and code, which falls outside GitHub's support boundaries.

Memory tip: Think of GitHub Premium Support as covering anything with "GitHub" in the product name - GitHub Enterprise Server, GitHub Actions, GitHub Packages, etc. If the task is about your code, your hardware, or someone else's software, it's out of scope.

Topics

#GitHub Premium Support#GitHub Enterprise Server#Installation#Support services

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