A user identifies the reason a compute is not working, repairs it, and prints a test page. Which of the following steps should the user should take next?

The correct answer is D. Document the actions taken. This question maps to the CompTIA troubleshooting methodology. The user has already: identified the problem, established and tested a theory, implemented the solution, and verified functionality (by printing a test page). The final step in the process is to document findings, act

IT Concepts and Terminology

Question

Options

ASubmit a support ticket
BTest the theory.
CImplement the solution
DDocument the actions taken

How the community answered

(22 responses)

A
5% (1)
B
14% (3)
C
5% (1)
D
77% (17)

Explanation

This question maps to the CompTIA troubleshooting methodology. The user has already: identified the problem, established and tested a theory, implemented the solution, and verified functionality (by printing a test page). The final step in the process is to document findings, actions taken, and outcomes. Documentation creates a knowledge base for future reference, helps other technicians, and satisfies change management requirements. Submitting a support ticket would have been the start of the process, not the end.

Topics

#Troubleshooting Steps#Documentation#IT Support Process#Problem Resolution

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