A technician identifies the potential cause of a problem. Which of the following troubleshooting steps should the technician take next?

The correct answer is A. Test the theory.. This follows the CompTIA troubleshooting methodology, which proceeds in this order: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action and implement the solution, (5) Verify full system fu

IT Concepts and Terminology

Question

Options

ATest the theory.
BCreate a plan of action.
CDocument the findings.
DVerify system functionality.

How the community answered

(46 responses)

A
89% (41)
B
7% (3)
C
2% (1)
D
2% (1)

Explanation

This follows the CompTIA troubleshooting methodology, which proceeds in this order: (1) Identify the problem, (2) Establish a theory of probable cause, (3) Test the theory to determine the cause, (4) Establish a plan of action and implement the solution, (5) Verify full system functionality, (6) Document findings. After identifying a potential cause (step 2), the next logical step is to test that theory (step 3) before acting on it. Creating a plan of action, verifying functionality, and documenting all come later in the process.

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#Troubleshooting steps#IT troubleshooting#Problem solving methodology#Technical support process

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