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FC0-U71 · Question #150
FC0-U71 Question #150: Real Exam Question with Answer & Explanation
The correct answer is B: Remote support. A technician installing software for a remote user utilizes remote support software to gain control of the user's computer.
IT Concepts and Terminology
Question
A help desk technician is installing an application for a user who is in a different state. Which of the following best describes the software the technician is using for the installation?
Options
- ACollaboration
- BRemote support
- CInstant messaging
- DConferencing
Explanation
A technician installing software for a remote user utilizes remote support software to gain control of the user's computer.
Common mistakes.
- A. Collaboration software facilitates teamwork and sharing of documents, but doesn't primarily grant remote control for technical support tasks.
- C. Instant messaging is for text-based communication and does not provide the necessary control for installing software remotely.
- D. Conferencing software is used for virtual meetings and communication, typically with audio and video, but does not provide direct remote control over another computer for support.
Concept tested. Remote support tools
Reference. https://learn.microsoft.com/en-us/windows/client/remote-support/help-features
Topics
#Remote support#Help desk operations#Software installation#IT support tools
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