A user is having issues trying to reach a website. The technician asks questions of the user and then tries to open the same website on another device. Which of the following troubleshooting steps is

While asking questions is part of gathering information, attempting to open the website on another device specifically aims to confirm and duplicate the problem, moving beyond initial information gathering.

Establishing a plan of action comes after the problem has been clearly defined and duplicated, guiding the steps to resolve it.

Finding the root cause is a later step in troubleshooting, following problem duplication and diagnosis, where the underlying reason for the issue is identified.

Duplicating the problem involves attempting to recreate the reported issue under similar or controlled conditions to confirm its existence, understand its symptoms, and gather more diagnostic information. The technician is trying to see if the website issue is localized to the user's device or more widespread.