CompTIA
FC0-U61 · Question #651
FC0-U61 Question #651: Real Exam Question with Answer & Explanation
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Question
Which of the following is the BEST approach when troubleshooting an issue and questioning a user?
Options
- AAdministratively take control of the customer's system to determine the underlying issue.
- BInform the customer about the things the customer did to cause the issue.
- CQuickly identity the issue and tell the customer immediately what to do.
- DAsk clarifying questions and actively listen to the answers without interrupting.
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