FC0-U61 · Question #475
Multiple users are reporting issues with their workstations. A technician is reviewing patch installation history. Which of the following steps in the troubleshooting methodology is the technician exe
The correct answer is B. Identify the problem.. The technician is reviewing patch installation history to gather information about the ongoing workstation issues, which is a crucial part of understanding and defining the problem.
Question
Multiple users are reporting issues with their workstations. A technician is reviewing patch installation history. Which of the following steps in the troubleshooting methodology is the technician executing?
Options
- AImplement the solution.
- BIdentify the problem.
- CVerify system functionality.
- DEstablish a theory of the cause.
How the community answered
(68 responses)- A3% (2)
- B78% (53)
- C7% (5)
- D12% (8)
Why each option
The technician is reviewing patch installation history to gather information about the ongoing workstation issues, which is a crucial part of understanding and defining the problem.
Implementing the solution occurs much later, after the problem has been identified, a theory established, and tested.
Identifying the problem is the initial step in the troubleshooting methodology, involving gathering data and symptoms to clearly define the issue. Reviewing patch history helps determine if recent changes might be causing reported problems, directly aiding in problem identification.
Concept tested: Troubleshooting methodology - Identify problem
Source: https://learn.microsoft.com/en-us/training/modules/troubleshoot-common-computer-problems/3-troubleshooting-methodology
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