A technician is troubleshooting a problem. The technician tests the theory and determines the theory is confirmed. Which of the following should be the technician's NEXT step?

The correct answer is C. Establish a plan of action.. The technician's next step after testing the theory and determining the theory is confirmed is to establish a plan of action to resolve the problem and identify potential effects. This step involves preparing a specific method to implement the solution and considering how the sol

IT Concepts and Terminology

Question

Options

AImplement the solution.
BDocument lessons learned.
CEstablish a plan of action.
DVerify full system functionality.

How the community answered

(46 responses)

A
4% (2)
B
9% (4)
C
76% (35)
D
11% (5)

Explanation

The technician's next step after testing the theory and determining the theory is confirmed is to establish a plan of action to resolve the problem and identify potential effects. This step involves preparing a specific method to implement the solution and considering how the solution might affect other components or users. The technician should also test the plan in an isolated environment before applying it to the actual system.

Topics

#troubleshooting methodology#problem-solving#IT support

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