Which of the following actions is the FINAL step in the standard troubleshooting methodology?

The correct answer is A. Document the solution and cause.. Documentation is the last step in troubleshooting methodology. Step 1. Identify the problem. Step 2. Establish a theory of probable cause. Step 3. Test the theory to determine the cause. Step 4. Establish a plan of action to resolve the problem and implement the solution. Step 5.

IT Concepts and Terminology

Question

Options

ADocument the solution and cause.
BCreate a new theory of cause.
CResearch the problem online.
DImplement preventive measures.

How the community answered

(44 responses)

A
86% (38)
B
7% (3)
C
5% (2)
D
2% (1)

Explanation

Documentation is the last step in troubleshooting methodology. Step 1. Identify the problem. Step 2. Establish a theory of probable cause. Step 3. Test the theory to determine the cause. Step 4. Establish a plan of action to resolve the problem and implement the solution. Step 5. Verify full system functionality and, if applicable, implement preventive measures. Step 6. Document findings, actions, and outcomes.

Topics

#troubleshooting methodology#documentation#problem resolution

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