Which of the following BEST describes the cause of a bottleneck in a business process?

Question

Options

• AA step where one actor passes the process to another actor.
• BA mismatch between the capacities of related process steps.
• CAn unnecessary step or steps in a sequence of process steps.
• DA number of related steps that are carried out by different actors.

• A
  8% (2)
• B
  77% (20)
• C
  12% (3)
• D
  4% (1)

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