EX0-115 · Question #152
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
The correct answer is C. A senior responsible owner should ensure resourcing for service improvement activities. Exam Questions, Study Guides, Practice Tests. Lead the way to help you pass any IT Certification exams, 100% Pass Guaranteed or Full Refund. Especially Cisco, CompTIA, Citrix, EMC, HP, Oracle, VMware, Juniper, Check Point, LPI, Nortel, EXIN and so on. Our Slogan: First Test…
Question
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
Options
- AA senior responsible owner should be assigned as chairman of the Change Advisory Board
- BA senior responsible owner should handle all customer complaints to be able to improve
- CA senior responsible owner should ensure resourcing for service improvement activities.
- DA senior responsible owner should haveresponsiblity for Customer Relationship Management.
How the community answered
(18 responses)- B11% (2)
- C83% (15)
- D6% (1)
Explanation
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