According to the customer database of a wholesaler, a customer is entitled to 15% discount on the invoice total. After negotiation, the customer gets a discount of 20%. Who is responsible for…

Question

Options

• Athe business information manager
• Bthe end user organization
• Cthe technical infrastructure manager

• A
  7% (1)
• B
  80% (12)
• C
  13% (2)

Explanation

Option B is correct because the end user organization owns the business data and is responsible for its accuracy and maintenance. The customer discount is a business rule tied to a specific commercial relationship - after the negotiation, it's the business (the wholesaler's sales or accounts department) that must update that record, since they are the data owners who initiated and know the outcome of the negotiation.

Why A is wrong: The business information manager oversees information management at a strategic or policy level - they set frameworks and governance, not individual customer data entries. Updating a single customer's discount is an operational, day-to-day data task, not a strategic information management decision.

Why C is wrong: The technical infrastructure manager is responsible for servers, networks, and systems availability - the "plumbing" of IT. Changing business data content like a discount percentage is outside their remit entirely.

Memory tip: Think of it as "who caused the change?" - The end user organization negotiated the new discount, so they own the responsibility to record it. Data ownership follows business ownership: whoever makes the business decision maintains the business data.

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