Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

Question

Options

• Aformalizing Operational Level Agreements (OLAs)
• Bproviding primary liaison and customer service to the IT user community
• Cproviding the mechanism for setting clear expectations about the service being delivered
• Dsatisfying customers by ensuring that the Operations department meets the customers'

• A
  10% (4)
• B
  5% (2)
• C
  83% (34)
• D
  2% (1)

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