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EX0-101 · Question #49
EX0-101 Question #49: Real Exam Question with Answer & Explanation
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Question
Which of the following is the best definition of IT service management?
Options
- AAn internal service provider that is embedded within a business unit
- BA complete set of all the documentation required to deliver world class services to customers
- CTechnical implementation of supporting IT infrastructure components
- DThe implementation and management of quality IT services that meet business needs
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