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EX0-101 · Question #314

Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools

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Question

Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools

Options

  • A1,2 and 3 only
  • B1,2 and4 only
  • C2,3 and 4 only
  • DAll of the above

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