EXIN
EX0-101 · Question #28
EX0-101 Question #28: Real Exam Question with Answer & Explanation
The correct answer is A. Notifying more senior levels of management about an incident. See the full explanation below for the reasoning.
Question
Hierarchic escalation is BEST described as?
Options
- ANotifying more senior levels of management about an incident
- BPassing an incident to people with a greater level of technical skill
- CUsing more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- DFailing to meet the incident resolution times specified in a service level agreement
Community Discussion
No community discussion yet for this question.