EXIN

EX0-101 · Question #278

Which is the first step in the 7 Step Improvement Process?

The correct answer is B. Define what you should measure. See the full explanation below for the reasoning.

Question

Which is the first step in the 7 Step Improvement Process?

Options

APrepare for action
BDefine what you should measure
CIdentify gaps in Service Level Agreement (SLA) achievement
DWhere are we now?

How the community answered

(33 responses)

A
15% (5)
B
73% (24)
C
3% (1)
D
9% (3)

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion

Full EX0-101 Practice