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EX0-101 · Question #2

EX0-101 Question #2: Real Exam Question with Answer & Explanation

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Question

Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in

Options

  • A1, 2 and 3 only
  • B1 and 2 only
  • C1, 2 and 4 only
  • DAll of the above

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