What message can you give to a customer about a key benefit of using Scrum?

Question

Options

• AScrum will give customers more control over day-to-day activities.
• BScrum will help the team accept changes into the project at no additional cost.
• CThe team will show a demonstration of working software every few weeks.

• A
  6% (3)
• B
  2% (1)
• C
  92% (44)

Explanation

Option C is correct because one of Scrum's most tangible and customer-facing benefits is the Sprint Review - a regular demonstration of working, potentially shippable software at the end of each Sprint (typically every 2–4 weeks). This gives customers concrete, visible progress rather than abstract status reports.

Why A is wrong: Scrum does not give customers control over day-to-day activities - that autonomy belongs to the self-managing development team. Customers engage at the Sprint boundary (planning, review), not daily operations.

Why B is wrong: While Scrum does embrace change, claiming changes come "at no additional cost" is misleading and not a Scrum principle. Changes consume team capacity and affect scope or timeline; Scrum simply handles them more gracefully than rigid methodologies.

Memory tip: Think of Scrum's Sprint Review as a "show and tell" every few weeks - the customer sees real, running software, not slides or promises. If an answer mentions something customers can see and touch, that's your Scrum benefit.

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