Salesforce
DEV-450 · Question #44
Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line. Which two actions will…
The correct answer is A. Case owners manually add product specialists to ad hoc case teams. D. Administrators configure pre-defined case teams and assignment rules. See the full explanation below for the reasoning.
Question
Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line. Which two actions will result in the needed access? (Choose two.)
Options
- ACase owners manually add product specialists to ad hoc case teams.
- BCase owners configure pre-defined case teams.
- CA case escalation rule assigns ownership to product specialists.
- DAdministrators configure pre-defined case teams and assignment rules.
How the community answered
(22 responses)- A77% (17)
- B9% (2)
- C14% (3)
Community Discussion
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