Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue - World. What solution will satisfy this requirement?

Question

Accepted Answer

B. In Case Support Settings, change Default Case Owner to Queue - World.

Answer

A. Using a Trigger, change the owner of Cases outside the US to Queue - World.

Answer

C. In an Active Case Flow, change the name of the Queue to World.

Answer

D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue - World.

Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-Response to thank the customer for logging the case and activated Assignment Rules based on the state…

Question

Options

How the community answered

Community Discussion