Salesforce
DEV-450 · Question #10
DEV-450 Question #10: Real Exam Question with Answer & Explanation
The correct answer is B. Auto-response rule. See the full explanation below for the reasoning.
Question
Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?
Options
- AValidation rule
- BAuto-response rule
- DSupport settings
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