An on-call cloud engineer receives a critical alert about an e-commerce web server being unresponsive. Which of the following steps should the engineer take first?

The correct answer is A. Triage. Triage is the first step in incident response. The cloud engineer needs to assess the alert, determine the severity of the issue, and gather relevant information before taking further action. This process helps prioritize the problem and decide the next course of action, such…

Operations

Question

Options

ATriage
BRemediation
CEscalation
DMonitoring

How the community answered

(22 responses)

A
86% (19)
B
9% (2)
C
5% (1)

Explanation

Triage is the first step in incident response. The cloud engineer needs to assess the alert, determine the severity of the issue, and gather relevant information before taking further action. This process helps prioritize the problem and decide the next course of action, such as remediation or escalation.

Topics

#Incident Response#Alert Management#Triage#Cloud Operations

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