CV0-004 · Question #178
An administrator receives a ticket indicating the accounting application is not working. Which of the following should the administrator check FIRST?
The correct answer is D. System logs. System logs should always be the first stop when diagnosing an application failure because they provide direct, timestamped evidence of what went wrong and when. Logs can reveal error messages, failed service starts, permission denials, database connection failures, and…
Question
An administrator receives a ticket indicating the accounting application is not working. Which of the following should the administrator check FIRST?
Options
- ADHCP
- BService-level agreement
- CDNS
- DSystem logs
How the community answered
(31 responses)- A3% (1)
- B3% (1)
- D94% (29)
Explanation
System logs should always be the first stop when diagnosing an application failure because they provide direct, timestamped evidence of what went wrong and when. Logs can reveal error messages, failed service starts, permission denials, database connection failures, and exception stack traces-all of which pinpoint the root cause without guesswork. Checking DHCP or DNS first assumes the issue is network-related before any evidence supports that assumption. Reviewing the SLA tells you about uptime commitments but provides no diagnostic information. Following the troubleshooting principle of gathering information before acting, system logs give the most targeted data to guide the investigation efficiently.
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