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CV0-003 · Question #430

Ann, a cloud administrator, is reporting on how the organization has adhered to its marketing of 99.99999% system availability SLA. Given this scenario, which of the following should Ann include in he

The correct answer is D. System uptime. SLA availability commitments are measured by system uptime, which directly tracks the percentage of time a system is operational and accessible.

Operations and Support

Question

Ann, a cloud administrator, is reporting on how the organization has adhered to its marketing of 99.99999% system availability SLA. Given this scenario, which of the following should Ann include in her report?

Options

  • ASystem clock time
  • BSystem idle percentage
  • CSystem response time
  • DSystem uptime

How the community answered

(23 responses)
  • A
    4% (1)
  • B
    9% (2)
  • D
    87% (20)

Why each option

SLA availability commitments are measured by system uptime, which directly tracks the percentage of time a system is operational and accessible.

ASystem clock time

System clock time refers to the current time on the system and has no bearing on availability or uptime percentage calculations.

BSystem idle percentage

System idle percentage measures how much CPU capacity is unused, which relates to performance headroom rather than whether the system was available or not.

CSystem response time

System response time measures latency and performance speed, not whether the system was up and accessible, so it does not reflect availability SLA compliance.

DSystem uptimeCorrect

System uptime measures the total time a system has been operational, which is the direct metric used to calculate and report against an availability SLA such as 99.99999% (also called 'seven nines'). Ann must report uptime data to demonstrate adherence because the SLA commitment is expressed as a percentage of time the system was available. Any downtime events reduce the uptime percentage and would represent a breach of the SLA.

Concept tested: SLA availability measurement using system uptime

Source: https://learn.microsoft.com/en-us/azure/architecture/framework/resiliency/business-metrics

Topics

#SLA#availability#uptime#reporting

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