A cloud administrator reports a problem with the maximum number of users reached in one of the pools. There are ten VMs in the pool, each with a software capacity to handle ten users. Based on the…

The issue indicates resource saturation with maximum users reached and failing requests. Checking and increasing compute, storage, and networking capacity, typically by adding more VMs to the pool, directly addresses the ability to handle more concurrent users and resolves service failures by scaling the underlying infrastructure.

While licensing might be a factor, the problem description of 'software capacity' and 'failing' requests suggests an underlying resource bottleneck causing performance issues, not merely a license denial, making purchasing licenses alone an incomplete solution.

Checking DHCP scope and increasing IP addresses would be relevant if new VMs could not obtain IPs or users could not connect due to address exhaustion, but the problem focuses on the pool's user capacity and failing service requests due to saturation.

Checking the rate-of-load increase is a diagnostic step for understanding trends, but it does not directly resolve the immediate operational problem of exceeding current capacity and failing service requests.