Ann, a cloud administrator, is reporting on how the organization has adhered to its marketing of 99.99999% system availability SLA. Given this scenario, which of the following should Ann include in…

System clock time is irrelevant to measuring system availability; it simply indicates the current time.

System idle percentage measures how much of the CPU capacity is unused, which relates to performance and efficiency, not directly to whether the system is available.

System response time measures the speed at which a system responds to requests, which is a performance metric, not an availability metric; a slow system is still technically available, whereas an unavailable system has infinite response time.

System uptime directly measures the duration a system has been operational and available to users, making it the primary metric for reporting against a system availability Service Level Agreement (SLA). The SLA percentage (e.g., 99.99999%) is calculated based on the total uptime versus the total possible time.