CSTE Exam Questions

To reduce the cost of removing defects, inspections should be emphasized, together with any other cost-effective techniques. The role of functional system testing should then be ch...

The Malcolm Baldridge National Quality Award is an annual award to recognize US companies which excel in

Leadership evaluations are based upon the appropriateness, effectiveness and extent of the executives' and of the company's involvement in relation to the size and type of business...

Information and analysis category examines the scope, validity and use of data to determine the adequacy of the data system to support total quality management.

The scope, management and analysis of data depend upon _____________.

Human resources utilization category examines the company's efforts to develop and involve ___________________.

Pick the best tactic to use in constructive criticism to help the worker understand his or her solution to the criticism.

The objective of risk analysis is to help IT management strike an economic balance between the impact of risks and the cost of protective measures.

The receivers of an information systems service are known as a users.

Productivity is increased if value is added to a product.

Quality assurance is the process by which product quality is compared with applicable standards, and the action taken when nonconformance is detected.

A latent defect is the same as a fault.

Quality and quality assurance are synonymous.

Vision is a clear definition of the result you are trying to achieve.

A standard is not an expected norm

Quality control relates to a specific product or service.

Which two elements are the major causes of documentation problems? (Choose any Two)

The primary responsibility of quality lies with:

Process improvement activities should also be conducted as per a defined process.

National Quality Awards are intended to foster continuous improvement activities.

The objective of the present value of money calculation is to convert future dollars into current dollars.

In the IT workbench, quality, and performance of the work are the responsibility of the QA department.

The process used for documenting user's requirements is known as validation.

A large portion of the cost of quality is usually the cost of rework.

Function points quantify data processing work outputs.

Function points are hardware and software independent.

The inspection is an evaluation technique that relies on visual examination of an item.

The three parts of the function point count must be determined individually.

The intent of the quality control checklist should be to improve the quality of the product being controlled by investigative means.

Measurement of function points cannot be used for comparing two different kinds of systems.

A process/activity during which a high number of defects occur is known as a defect-prone process.

The number-one skill needed for the tester analyst is listening.

A program whose purpose is to reduce the number of defects produced is known as a quality improvement program.

The Baldrige award is a world-wide quality award.

The functionality/structure of the system created to solve a problem, satisfy a user need (note that this is the creative part of the design process) is known as the fishbone diagr...

Which of the following test approaches is not a structured test approach?

A quantitative measurement used to determine test completion is _________________.

Boundary Value Testing.

Software errors are least costly to correct at what stage of the development cycle?

The Pareto analysis is most effective for_______________.

Decision / Branch Coverage strategy_______________.

Acceptance testing means:

An oral system proposal:

Consensus means:

White Box testing assumes that the path of logic in a unit or program is not known.

When you believe the problem has been solved, it is logical to assume that your customer also agrees.

Incremental Testing involves adding unit-tested programs to a given module or component one by one, and testing each resultant combination. Of the two types, Top-down is often thou...

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.

In attending to a speaker you should periodically restate what you heard the speaker say and ask the speaker to confirm that that was the intent of the information spoken.

After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable