Which of the following BEST describes what an organizations incident response plan should cover regarding how the organization handles public or private disclosures of an incident?

While reducing customer churn is a business objective, the disclosure section of an IR plan focuses on the *how* and *what* of disclosure based on requirements, not specifically on strategies to *reduce* customer departures.

The disclosure section of an incident response plan should clearly outline the organization's legal and regulatory obligations for disclosing security incidents, including timelines, recipients, and the type of information required to be disclosed. This ensures compliance with applicable laws such as GDPR, HIPAA, or state breach notification laws, thereby preventing fines and legal repercussions.

While knowing key contacts is important, the disclosure section focuses on the *rules and requirements* for disclosure itself, not a simple contact list, which would typically be in an appendix or a separate contact tree.

The disclosure section primarily details *how* to disclose based on legal and regulatory requirements, not specifically on the language for reducing customer impact; that is an outcome of a good communication strategy, not the core content of the disclosure plan itself.