CS0-003 · Question #427
CS0-003 Question #427: Real Exam Question with Answer & Explanation
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Question
Results of a SOC customer service evaluation indicate high levels of dissatisfaction with the inconsistent services provided after regular work hours. To address this, the SOC lead drafts a document establishing customer expectations regarding the SOC's performance and quality of services. Which of the following documents most likely fits this description?
Options
- ARisk management plan
- BVendor agreement
- CIncident response plan
- DService-level agreement
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