CS0-003 · Question #388
After updating the email client to the latest patch, only about 15% of the workforce is able to use email. Windows 10 users do not experience issues, but Windows 11 users have constant issues. Which…
The correct answer is B. Testing. Testing is a crucial step in any change management process, as it ensures that the change is compatible with the existing systems and does not cause any errors or disruptions. In this case, the change management team failed to test the email client patch on Windows 11 devices…
Question
After updating the email client to the latest patch, only about 15% of the workforce is able to use email. Windows 10 users do not experience issues, but Windows 11 users have constant issues. Which of the following did the change management team fail to do?
Options
- AImplementation
- BTesting
- CRollback
- DValidation
How the community answered
(34 responses)- A3% (1)
- B94% (32)
- D3% (1)
Explanation
Testing is a crucial step in any change management process, as it ensures that the change is compatible with the existing systems and does not cause any errors or disruptions. In this case, the change management team failed to test the email client patch on Windows 11 devices, which resulted in a widespread issue for the users. Testing would have revealed the problem before the patch was deployed, and allowed the team to fix it or postpone the change.
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