Salesforce
CRT-450 · Question #94
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their…
The correct answer is A. Flow Builder. See the full explanation below for the reasoning.
Question
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what is the optimal approach to satisfy this requirmrnt?
Options
- AFlow Builder
- BApprovals
- CApex trigger
- DEinstein Next Best Action
How the community answered
(64 responses)- A78% (50)
- B3% (2)
- C6% (4)
- D13% (8)
Community Discussion
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