Salesforce
CRT-450 · Question #94
CRT-450 Question #94: Real Exam Question with Answer & Explanation
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Question
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what is the optimal approach to satisfy this requirmrnt?
Options
- AFlow Builder
- BApprovals
- CApex trigger
- DEinstein Next Best Action
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