nerdexam
Salesforce

CRT-450 · Question #170

Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the…

The correct answer is A. Use a trigger an the Case object. See the full explanation below for the reasoning.

Question

Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. They have created a custom field on the Case object to store the support representative name. What is the best solution to assign the case to the appropriate support representative?

Options

  • AUse a trigger an the Case object.
  • BUse a formula field on the case object.
  • CUse a validation rule on the Case object.
  • DUse an Assignment Flow element.

How the community answered

(31 responses)
  • A
    81% (25)
  • B
    6% (2)
  • C
    10% (3)
  • D
    3% (1)

Community Discussion

No community discussion yet for this question.

Full CRT-450 Practice