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Salesforce

CRT-450 · Question #155

Cloud kicks has a muli-screen flow its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order number…

The correct answer is B. An apex REST class. See the full explanation below for the reasoning.

Question

Cloud kicks has a muli-screen flow its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order number and dates that are retrieved from an external odrer management system in real time and displayed on the screen. What shuold a developer use to satisfy this requirement?

Options

  • AAn invocae method
  • BAn apex REST class
  • CAn outbound message
  • DAn Apex Controller

How the community answered

(37 responses)
  • A
    16% (6)
  • B
    70% (26)
  • C
    8% (3)
  • D
    5% (2)

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