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Salesforce

CRT-450 · Question #12

Cloud kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order…

The correct answer is B. An Apex REST class. See the full explanation below for the reasoning.

Question

Cloud kicks has a multi-screen flow that its call center agents use when handling inbound service desk calls. At one of the steps in the flow, the agents should be presented with a list of order numbers and dates that are retrieved from an external order management system in real time and displayed on the screen. What should a developer use to satisfy this requirement?

Options

  • AAn Apex controller
  • BAn Apex REST class
  • CAn outbound message
  • DAn invocable method

How the community answered

(43 responses)
  • A
    9% (4)
  • B
    70% (30)
  • C
    19% (8)
  • D
    2% (1)

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