Salesforce
CRT-403 · Question #137
Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team…
The correct answer is C. Create permission set group for Case that includes Platinum and Diamond record types. See the full explanation below for the reasoning.
Question
Cloud Kicks has three types of customer support processes: Platinum, Diamond, and Bronze. The app builder created separate record types for each process on the Case object. The customer support team should be unable to create new cases with the Bronze record type. How should this requirement be met?
Options
- AUpdate the organization-wide defaults to private for Case.
- BUpdate the support team profile to remove the Bronze record type.
- CCreate permission set group for Case that includes Platinum and Diamond record types.
- DMake the record type hidden to support users; update sharing roles to private.
How the community answered
(26 responses)- A4% (1)
- B12% (3)
- C81% (21)
- D4% (1)
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