Salesforce
CRT-261 · Question #74
CRT-261 Question #74: Real Exam Question with Answer & Explanation
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Question
The cost of providing contact center support has steadily increased. Universal Containers wants to take cost-saving measures. What should the consultant recommend?
Options
- AConfigure a self-service Knowledge Base.
- BConfigure Skills-Based Routing for service channels.
- CCreate auto-response templates for Case emails.
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