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CRT-211 · Question #253
CRT-211 Question #253: Real Exam Question with Answer & Explanation
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Question
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Which feature should administrator configure in order to improve the case management process?
Options
- AOmni-Channel
- BEscalation Rules
- CMacros
- DKnowledge Component
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