The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways. What could be the cause…

Question

Options

• AThe old workflow rules are still active and impacting routing.
• BThe flow precedes assignment rules; workflow rules are after assignment rules.
• CAssignment rules no longer reference the correct fields.
• DMultiple automation tools have been used and the automation is executed in a different order.

• A
  8% (2)
• B
  4% (1)
• C
  4% (1)
• D
  84% (21)

Explanation

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools.

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