The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How…

The correct answer is C. Lightning page. To surface a Flow on a record page (such as a Case), the administrator should use Lightning App Builder to add a Flow component to the Case Lightning record page. This embeds the screen flow directly on the Case page where service reps work. Page Layouts control…

Object Manager and Lightning App Builder

Question

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?

Options

APage Layout
BComponent Filter
CLightning page
DHome page

How the community answered

(16 responses)

C
94% (15)
D
6% (1)

Explanation

To surface a Flow on a record page (such as a Case), the administrator should use Lightning App Builder to add a Flow component to the Case Lightning record page. This embeds the screen flow directly on the Case page where service reps work. Page Layouts control field/section/related list arrangement on record pages but do not have a native Flow component slot. Home pages are for the app home tab, not record pages. Component Filter is used to conditionally show/hide components already on a page, not to add or distribute the flow itself.

Topics

#Screen Flow#Lightning Pages#Flow Distribution#Lightning App Builder

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