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COBIT-2019 · Question #58
The alignment goal "Delivery of I&T services in line with business requirements" is organized into which IT balanced scorecard (BSC) dimension?
The correct answer is A. Customer. https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (31)
Governance and Management Objectives
Question
The alignment goal "Delivery of I&T services in line with business requirements" is organized into which IT balanced scorecard (BSC) dimension?
Options
- ACustomer
- BFinancial
- CInternal
How the community answered
(70 responses)- A83% (58)
- B6% (4)
- C11% (8)
Explanation
https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (31)
Topics
#alignment goals#IT balanced scorecard#customer dimension#service delivery
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