Which of the following would be an appropriate metric to align with a goal of "Delivery of programs on time, on budget, and meeting requirements and quality standards"?

The correct answer is A. Percent of stakeholders satisfied with program/project quality. https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (32)

Governance and Management Objectives

Question

Options

APercent of stakeholders satisfied with program/project quality
BPercent of business staff satisfied that IT service delivery meets agreed service levels
CLevel of user satisfaction with the quality and availability of I&T-related management information

How the community answered

(32 responses)

A
78% (25)
B
6% (2)
C
16% (5)

Explanation

https://community.mis.temple.edu/mis5203sec001sp2019/files/2019/01/COBIT-2019-Framework- Introduction-and-Methodology_res_eng_1118.pdf (32)

Topics

#alignment goals#program delivery metrics#stakeholder satisfaction#quality standards

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