ASQ
CMQ-OE · Question #165
CMQ-OE Question #165: Real Exam Question with Answer & Explanation
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Question
A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?
Options
- AChange the reward system.
- BCreate a new position with the title "preventive action coordinator."
- CReorganize into "small business units" that have a line of sight for quality problems.
- DDefine, communicate, and demonstrate proactive quality behaviors.
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