ASQ
CMQ-OE · Question #165
A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top…
The correct answer is D. Define, communicate, and demonstrate proactive quality behaviors. See the full explanation below for the reasoning.
Question
A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?
Options
- AChange the reward system.
- BCreate a new position with the title "preventive action coordinator."
- CReorganize into "small business units" that have a line of sight for quality problems.
- DDefine, communicate, and demonstrate proactive quality behaviors.
How the community answered
(43 responses)- A2% (1)
- B14% (6)
- C5% (2)
- D79% (34)
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