A public cloud provider's service level performance has moved below the service level objective (SLO), but remains above the service level agreement (SLA). What is an outcome of this change in service

The correct answer is B. The public cloud provider is encouraged to prioritize service reliability. A Service Level Objective (SLO) is an internal performance target set above the contractual Service Level Agreement (SLA). When performance drops below the SLO but remains above the SLA, no contract has been breached, so end users are not entitled to compensation and do not exper

Service Level Management

Question

A public cloud provider's service level performance has moved below the service level objective (SLO), but remains above the service level agreement (SLA). What is an outcome of this change in service level performance?

Options

AThe public cloud provider is encouraged to push out new updates
BThe public cloud provider is encouraged to prioritize service reliability
CEnd users face unexpected or prolonged downtime
DEnd users face a decrease in service latency

How the community answered

(49 responses)

A
14% (7)
B
71% (35)
C
10% (5)
D
4% (2)

Explanation

A Service Level Objective (SLO) is an internal performance target set above the contractual Service Level Agreement (SLA). When performance drops below the SLO but remains above the SLA, no contract has been breached, so end users are not entitled to compensation and do not experience downtime (C is incorrect). The provider is internally signaled to prioritize reliability and take corrective action before the SLA is violated. New updates (A) would be unrelated and potentially risky. A decrease in latency (D) would be an improvement, the opposite of degraded performance.

Topics

#Service Level Objectives (SLO)#Service Level Agreements (SLA)#Cloud Reliability#Cloud Operations

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