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CLOUD-DIGITAL-LEADER · Question #305

CLOUD-DIGITAL-LEADER Question #305: Real Exam Question with Answer & Explanation

The correct answer is B: The public cloud provider is encouraged to prioritize service reliability. The service level performance has moved below the service level objective (SLO), which is a higher standard than the service level agreement (SLA). SLOs are internal targets set by the service provider, while SLAs are agreements between the service provider and the customer. If t

Service Level Management

Question

A public cloud provider's service level performance has moved below the service level objective (SLO), but remains above the service level agreement (SLA). What is an outcome of this change in service level performance?

Options

  • AThe public cloud provider is encouraged to push out new updates
  • BThe public cloud provider is encouraged to prioritize service reliability
  • CEnd users face unexpected or prolonged downtime
  • DEnd users face a decrease in service latency

Explanation

The service level performance has moved below the service level objective (SLO), which is a higher standard than the service level agreement (SLA). SLOs are internal targets set by the service provider, while SLAs are agreements between the service provider and the customer. If the provider's performance falls below the SLO, it means that they are not meeting their own standards and should prioritize improving service reliability in order to meet or exceed their SLOs.

Topics

#Service Level Objectives (SLO)#Service Level Agreements (SLA)#Cloud Reliability#Cloud Operations

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