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CLOUD-DIGITAL-LEADER · Question #120

You're negotiating SLAs with a customer. You have communicated that there will be a 99.99% (four 9s) availability for the service you are providing. Every aspect of the service is under your con-trol.

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Service Level Management

Question

You're negotiating SLAs with a customer. You have communicated that there will be a 99.99% (four 9s) availability for the service you are providing. Every aspect of the service is under your con-trol. They want to modify the reliability to 99.999% (five 9s). What do you tell them? (Choose two answer)

Options

  • AYes, that could be possible. If yes, there will be a significantly higher charge be-cause the effort is
  • BYes, that is possible, but there will be an additional charge of 9% for the service because that is
  • CYes, that is possible. There is hardly any difference to provide another 0.009% availability.
  • DAsk them for the reasonable downtime they are willing to absorb. If it is more than 60 minutes in

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Topics

#SLA Management#Service Reliability#Cost of Reliability#Customer Negotiation
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